Retail & E-CommercePlatform EngineeringAI/GenAIIntegration

AI-Powered Quick Commerce for Healthcare

10-min delivery · 40% reduction in delivery failures · AI-driven demand forecasting

Client

Healthcare Quick Commerce Platform

Region

Asia Pacific

Key Outcomes

7-8 min average delivery time40% reduction in delivery failures30% increase in repeat purchases

Business Challenge

The client needed to build a hyperlocal digital platform for delivering healthcare essentials (OTC medicines, wellness supplies, hygiene products, baby care) within 10 minutes. Key challenges included hyperlocal fulfillment routing orders to the nearest dark store, real-time inventory syncing across multiple micro-warehouses, guaranteeing lightning-fast delivery within a strict 10-minute window, providing seamless multi-language user experience (English, Hindi, French), building a returns mechanism without third-party logistics, and implementing role-based staff access by store location.

Solution Overview

DIATOZ developed a highly customized Shopify solution with AI-powered demand forecasting and intelligent routing. Key features included: Multi-location inventory with 3 Shopify Locations as individual dark stores, AI-powered demand prediction to optimize stock levels and prevent stockouts, Smart fulfillment logic using Shopify Flow and EasyRoutes for proximity-based order assignment (2-5 km radius), Delivery tracking with live rider assignment and customer tracking, Multilingual support via Shopify's Translate & Adapt app, Custom returns workflow with form-based local pickup process, and Role-based access control for location-specific inventory management.